Billing Policy

We require 50% of the estimated project cost in advance and the balance is due after the project meets your final approval, prior to the project launching or "going live."  For all projects less than $500, we require 100% payment in advance.  You will never have to accept something you don't like.  Our revision process includes checks and balances along the way making it nearly impossible to end up with a completed project that you do not like in the end!   Clients who complete the process to the very end often remark that we have exceeded their expectations.  

Occasionally we do extend special payment plans to organizations that need our services but lack sufficient budget to make full payment immediately. Clients may request payment terms when necessary. We also extend special terms to custom development projects when appropriate.

Credit Card or Check Draft Required
Unless otherwise agreed upon, all clients of Ali Professional Services must maintain their credit card and check draft information on file at all times. This information will be used to process maintenance/hosting fees as well as any work orders approved by the client. Any outstanding balance on your account may be charged using the information on file without notice.

Hosting Fees
Hosting fees are required at the time of initial sign up.  After the initial fees are paid, account billing begins in the second month regardless of the status of the website project. Your fees include file hosting, DNS hosting, technical maintenance, correspondence, and support. In order to pay for these resources, our hosting fees are set in place to begin immediately.

Hosting fees are nonrefundable. Our design and development processes are designed to complete your project before your first billing period. However, variables such as approval times, changes to specifications, and communication trouble sometimes cause projects to extend into several billing periods. You can avoid this by promptly replying to all project correspondence and communicating your expectations clearly. We are here to serve you and provide the very best service possible.

Returned Checks
We do accept checks for payment but we do not begin work on your project until the check has cleared which sometimes may take 1-3 business days for out-of-town checks, not including the time it takes for the check to arrive in the mail.

Returned checks or bank drafts are assessed a non-negotiable fee of $50 if they are returned unpaid for any reason. No exceptions.  Chargeback’s or non-payment of initial fees after the first 48 hours may result in the cancellation of your account.

Canceling Your Account
Canceling your account with us is quick and easy. All requests for account cancellations must be done in writing.  A representative will contact you to finalize your cancellation.

Reactivating Your Account
Occasionally, clients ask us to temporarily suspend their account.  Other times, an account will be suspended due to billing issues. If your account is suspended for any reason, a $50 re-activation fee will be assessed per incident. Clients may request an account suspension for a maximum of six months. All data, files, and server entries are automatically deleted after that time period.

Billing Disputes
For any questions regarding charges made to your credit card or bank account, please contact us immediately. We are happy to help you with any questions you may have and even happier to correct any billing errors on our part.  Please also read our refund policy.